What happens if the system is down?
If the Ministry’s database is unresponsive our system will not be able to access the information. Please also check to see if your GO Secure ID and Password are up to date as this can also be the reason why you are unable to validate the health card. Please use IVR as a back up until the system is available.
**The MOHLTC’s database is available 24 hours a day, seven days a week with scheduled downtime for maintenance every second Sunday of the month between 5:00 a.m. and 8:00 a.m.
← Frequently Asked Questions (FAQ)
